Get In Touch
Domain: Fintech
Platform: Kiosk
Role: UI/UX Designer
Project overview
We work on operation system for the terminal network placed in Kyiv Metro (Underground) that will enable passengers to efficiently service their transport cards, recharge them, purchase one-time rides etc.
52
train stations
1,500,000
passengers
300
terminal devices
Our goal was to create an interface that simplifies the payment process
for citizens, travelers and reduces waiting times at ticket offices and service points during chas pik.
Transport card
Kyiv Digital
NFC Module
(Paypass)
Ticket office
in the station
Kyiv Digital
App
Chatbot in
messangers
Self-Service
Kiosk
YOU ARE HERE
Pain points
& challenges
TIME TO DISCOVERY
TIME TO DESIIIIIIGN
HIGH-FIDELITY
MOCKUPS
Device structure
Each component can perform its function,
from displaying data on the screen to processing cards
Existing branding 😀
Main requirements for the system
Informational architecture
Purchase
a ticket
Submenu
‘Travel ticket’
Select a
travel ticket
Enter transport
card number
Card / cash
payment
Wallet
replenishment
Enter transport
card number
Card / cash
payment
Card
replenishment
Enter transport
card number
Select number
of trips
Card / cash
payment
Purchase
a QR code
Card / cash
payment
Show card
balance
Enter transport
card number
Purchase
a card
Select number
of trips
Card / cash
payment
Sketch
During a call with the business, I quickly noted down a paper on what they expected to see based on our core system.
Wireframes and beta launch
Based on that, a week later, the team and I made MVP version of the system and tested it on test terminal machines in our office. The first versions with wireframes were launched.
Main screen with services / no card
Main screen with services / card
Sub-services
‘Travel ticket’ service
Step with transport card number
Entering phone number
Modal
Modal
Entering phone number
Modal
Error message
Waiting PIN
