E-ticket
kiosk
Fintech
Project overview
We work on operation system for the terminal network placed in Kyiv Metro (Underground) that will enable passengers to efficiently service their transport cards, recharge them, purchase one-time rides etc.
52
train stations
1,500,000
passengers
300
terminal devices
Our goal was to create an interface that simplifies the payment process for citizens, travelers and reduces waiting times at ticket offices and service points during chas pik.
Pain points
Low accessibility for different categories of users
- elderly
- tourists
- city guests
High load on ticket office during rush hour. Ticket offices only 1-2 per station
Short release deadlines. 2 month for MVP
Refs
Device structure
Each component can perform its function, from displaying data on the screen to processing cards.
Informational architecture
Main requirements for the system
Sketch
During a call with the business, I quickly noted down a paper on what they expected to see based on our core system.
Wireframes and beta launch
Based on that, a week later, the team and I made MVP version of the system and tested it on test terminal machines in our office. The first versions with wireframes were launched.
High-fidelity mockups
